Customer Success Director

About Re-Hub

Re-Hub is an AI-powered business intelligence platform designed to empower luxury brands with data-driven solutions across key business areas.

Re-Hub is a subsidiary of DLG.

By leveraging its proprietary Data & AI tracking platform and a dedicated team of PhDs and data experts based in Shanghai, Re-Hub delivers actionable insights across brand-owned digital channels, gray markets, and pre-owned markets. These insights help brands achieve clarity, alignment, and strategic optimization for their operations in China.

Responsibilities:

• Oversee all designated accounts, including those managed by the account managers, with full responsibility for key accounts.
• Promote best practices during client onboarding, including contract signing, initial training, and effective engagement with our platform.
• Serve as a trusted advisor to clients, offering tailored recommendations and managing expectations to maximize product usage and satisfaction.
• Drive business growth by securing existing business while proactively identifying upselling opportunities across our service offerings.
• Establish and maintain effective internal relationships, balancing urgent client requests with internal schedules and resources.
• Conduct regular business reviews with management to evaluate progress against documented goals and identify any gaps.

Qualifications:

• Minimum of 6 years' experience in account management, preferably in SaaS, solution selling, or a digital agency.
• Experience with B2C clients, particularly in the fashion and luxury sectors.
• Strong analytical skills and comfort with data-driven decision-making.
• Driven for success, passionate about continually improving
• Collaborative and team-focused, with a willingness to take initiatives
• Fluent in English; native proficiency in Chinese is preferred.

What We Offer:

• Develop deep insights into the strategic thinking of luxury brands using our data platforms to obtain actionable insights to shape their strategy
• Work closely with Heads of Marketing, Ecommerce and Merchandising of leading luxury brands
• Collaborate with prestigious luxury brands, engaging with key stakeholders in China and global headquarters
• Be an active part of highly disruptive strategic projects involving data-driven strategic insights
• Join a multicultural energetic team in a fast-growing company