Digital Account Executive/数字客户执行

As Digital Account Executive at DLG (Digital Luxury Group), your role is to coordinate and execute digital projects in partnership with the Account Service and Creative Teams, for a range of leading luxury brands.

作为DLG（Digital Luxury Group）的数字营销客户执行，你的任务是与客户服务以及创意团队共同协调并执行数字项目，为知名奢侈品品牌服务。

RESPONSIBILITIES

工作职责

• Support the Account Manager and project team to ensure ongoing client satisfaction through communication and participation in client meetings

协助客户经理和项目团队，通过日常沟通和参与客户会议，以确保客户满意度

• Coordinate and carry out daily operation of social media platforms (WeChat, Weibo, RED and other mainstream social media platforms), helping to facilitate on-time delivery

协调团队并执行社交媒体平台日常运营（包括微信、微博、小红书等主流社交媒体平台），确保工作可以按时交付

• Accurately understand clients’ requirement and feedback, and effectively communicate to the internal Creative Team to ensure efficient communication between the two parties 

准确理解客户的要求和反馈并有效传达给到创意团队，确保客户和创意两方能有效沟通

• Keep up to date on changing digital landscape as it pertains to client digital activities, and paying attention to the Internet Ads Compliance Guidelines

密切关注与客户数字营销活动相关的数字营销格局的变化，时刻关注广告法动态

• Skilled use of PPT, Excel and other tools to create and maintain databases and digital marketing performance tables, tracking, recording and reporting changes in client’s competitive landscape

熟练运用PPT以及Excel等工具创建并维护数据库和数字营销业绩表，跟踪、记录、并汇报客户行业内竞争格局的动向

• Creation of client presentations and reports to best equip the Account Service Team for client meetings

协助客户服务团队为客户会议准备相关提案及报告

• Assist in community management on social platforms, spotting and solving emerging problems in a timely manner

协助管理社交媒体后台的粉丝留言互动，及时发现并解决突发问题

QUALIFICATIONS
任职要求

• Relevant agency ‘s internship experience, ideally with digital focus

有相关实习经验，数字营销领域最佳

• Ability to understand client brief and feedback on content posting, and clearly brief the requirement and feedback to the creative team

能够理解客户关于账号内容发布的要求和反馈，并能够清晰地将客户的要求和反馈传达给内部创意团队

• Familiar with third-party social media design layout software (Xiumi, E2, etc.)

熟练使用社交媒体后台排版软件，如秀米、E2等

• Fluency in Chinese, proficiency in English, particularly written

中文流利，熟练的英文能力，尤其是书面表达能力

• Passion for and fundamental knowledge of the Chinese luxury industry and digital ecosystem

对中国奢侈品行业和数字营销领域有基本认知

• Proficiency in MS Office (Excel, PowerPoint, Word and Outlook)

熟练使用微软办公软件，包括Excel、PowerPoint、Word和Outlook

• Strong attention to detail, basic data analysis ability

注重细节，有基础的数据分析能力

• Self-organised and strong interpersonal skills

自我组织能力和较强的人际交往能力